Shipping policy
Last updated: 1 September 2026
Every Stoxart print is made to order. Nothing sits in a warehouse — when you order, your print is produced for you and shipped from our print partner's nearest facility. That means there are two stages to every order: production, then delivery.
Production time
Prints are typically produced within 2–5 business days of your order being placed. You'll receive a shipping confirmation email with tracking as soon as your print leaves the facility.
Because production usually begins within 24 hours, please review your order carefully before submitting it. Cancellations are covered in our Refund Policy.
Delivery estimates
These are estimates from the day your print ships, not from the day you order. Add production time to get the full picture.
- United States — 3–5 business days
- Canada — 5–10 business days
- United Kingdom and Europe — 5–10 business days
- Australia, New Zealand, Japan — 7–14 business days
- Rest of world — 10–20 business days
Delivery times are estimates and are not guaranteed. Carrier delays, customs processing, weather and peak periods are outside our control.
Shipping rates
We charge flat-rate shipping, calculated at checkout based on your destination and print size. Rates current at the time of writing:
| Destination | 12×18 print | 24×36 print |
|---|---|---|
| United States | $4.99 | $7.99 |
| Canada | $5.69 | $6.99 |
| United Kingdom | $5.79 | $6.39 |
| Europe | $5.79 | $6.89 |
| Switzerland, Norway, Iceland | $10.49 | $10.99 |
| Australia and New Zealand | $6.69 | $7.19 |
| Japan | $6.49 | $7.19 |
| Brazil | $11.99 | $13.99 |
| Rest of world | $11.99 | $13.99 |
The rate shown at checkout is the rate you pay, and it is always authoritative if it differs from the table above.
Where we ship
We ship worldwide. If your country appears at checkout, we can deliver to you. A small number of destinations are excluded by our carriers; if yours is one, you'll see that at checkout before you pay.
Orders with more than one print
Small and large prints are produced on different equipment and may be finished at different times. If you order both sizes, or several prints, they may arrive in separate parcels on different days, each with its own tracking. You are only ever charged shipping once per order at the rate shown at checkout — separate parcels cost you nothing extra.
Tracking
You'll receive tracking by email when your order ships. Tracking can take 24–48 hours to begin updating after the label is created; a tracking number that shows no movement on day one is normal.
Customs, duties and import taxes
For orders shipped outside the United States, you are the importer of record. Any customs duties, import taxes, VAT or carrier handling fees charged by your country are your responsibility and are not included in our prices or shipping charges. These are set by your government, not by us, and we cannot predict or refund them.
If a parcel is refused at customs or returned because import charges went unpaid, this is treated as an unclaimed parcel under our Refund Policy.
Delivery addresses
Please check your shipping address carefully before you pay. Once production has begun we usually cannot change it.
If a parcel is returned to us because the address was incorrect or incomplete, or because it went unclaimed, we'll contact you and can reship once you cover the reshipping cost. If the error was ours, we cover everything. Full detail is in our Refund Policy.
Lost, delayed or damaged parcels
If tracking shows your order never arrived, we will replace or refund it. Please allow 30 days from the shipping date for domestic orders and 45 days for international orders before we treat a parcel as lost — delayed packages very often turn up.
If your print arrives damaged, contact us within 30 days of delivery with photos of the print and the packaging, and we'll replace it free of charge or refund you in full. See our Refund Policy.
Once we transfer a parcel to the carrier, title and risk of loss pass to you. This does not affect the replacement and refund rights described above or your rights under applicable consumer protection law.
Contact
For anything to do with shipping, delivery or tracking, email higladys@stoxart.com with your order number. We aim to reply within two business days.