Refund policy

Last updated: 1 September 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Every Stoxart print is made to order. Nothing sits in a warehouse — when you buy a print it is produced for you and shipped from our print partner. That shapes what follows: we can't restock a returned print and sell it to someone else. What we can do, without argument, is take responsibility for anything that arrives wrong.

Starting a return

To start a return, contact us at higladys@stoxart.com with your order number. If your return is accepted we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To be eligible, your print must be unused and undamaged, in its original packaging, and you'll need your order number or proof of purchase.

Damaged, defective, or the wrong item

Please inspect your order on arrival. If your print is damaged, misprinted, or is not what you ordered, we will replace it free of charge or refund you in full — your choice. You pay nothing, and in most cases you won't need to send anything back.

Your order number
A photo showing the problem
A photo of the packaging if the damage looks like it happened in transit

The photos are not us doubting you. They let us file a claim with our print partner and stop the same fault reaching the next customer.

Change of mind

If you simply change your mind, you may return an unused print within 30 days. Because each print is made to order, return shipping is at your cost and the original shipping charge is not refunded. Once the print arrives back with us undamaged, we'll refund the item price.

Lost in transit

If tracking shows your order never arrived, we will replace or refund it. Please allow 30 days from the shipping date for domestic orders and 45 days for international orders before we treat a parcel as lost — delayed packages very often turn up.

Delivery address errors and unclaimed parcels

Please check your shipping address carefully at checkout. If a parcel comes back because the address was wrong or incomplete, or because it went unclaimed, we'll contact you and can reship once you cover the reshipping cost. If you'd rather not reship, we'll refund the item price less the original shipping. If the error was ours, we cover everything.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the print you'd prefer. If the exchange is because something arrived damaged or wrong, we'll simply send the replacement — no return purchase needed.

Exceptions and non-returnable items

Gift cards are not returnable.

Sale and discounted prints are covered by this policy if they arrive damaged, defective or wrong — a reduced price does not reduce your protection. Change-of-mind returns are not accepted on sale prints.

European Union and United Kingdom: 14-day cooling-off period

If your order is shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The print must be unused and in its original packaging, and you'll need proof of purchase. This right sits alongside the 30-day window above, whichever gives you more.

How prints may differ from your screen

Color on printed paper is never an exact match for a backlit screen, and paper texture changes how ink reads. Some variation between the product image and the print in your hands is normal and is not a defect. If the difference is severe enough that the print looks wrong rather than merely different, treat it as a defect and get in touch — we'd rather look at it than have you keep something you dislike.

About the artwork and the data

Stoxart prints are works of art built from historical market data. The landscapes are stylized interpretations rather than precise plots, and the figures shown are drawn from public historical prices at the time each piece was made. They are sold as art. Nothing in a print is financial advice, a financial record, or any representation of current or future value.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card issuer sets the final timing, so it can take a little longer to appear on your statement. If more than 15 business days have passed since we approved your refund, please contact us.

Your legal rights

Nothing in this policy limits any rights you have under consumer protection law in your country or state. Where the law gives you more than this policy does, the law wins.

Contact

For anything to do with a return, refund, replacement or cancellation, email higladys@stoxart.com with your order number. We aim to reply within two business days.